Support
Support Center
Help for posting, profile management, credits, and community controls.
Ovivion support is built around the actual notebook flow: posting photo entries and clips, managing Creator Profiles, recharging Credits, using Spotlight passes, and keeping moderation tools close at hand when something in the feed needs review.
Frequently Asked Questions
How do I restore purchased Credits?
Open the recharge area inside Ovivion and retry the purchase flow while signed in to the same platform account used for the original transaction. If the balance still does not update, email support@ovivion.com with the subject line Credit Restore - Ovivion and include the purchase date plus the pack name shown in the app.
What happens to unused Credits?
Unused Credits stay tied to your Ovivion account or local service state for eligible Spotlight actions inside the app. Credits are not transferable outside Ovivion, and any expiry timing follows the product rules shown during recharge or in the Terms page.
Why does Ovivion need camera access?
Camera access is used when you capture a new frame for a Creator Entry or profile update. If camera permission is denied, you can still browse the Notebook, but you will not be able to take a new photo inside the posting flow until the permission is enabled in device settings.
Why does Ovivion need access to my photos?
Photo library access lets you choose existing images or clips for Notebook posts and profile media. Ovivion does not need that permission to show the feed; it needs it only when you choose media from your device during an entry workflow.
Why does clip posting ask for microphone access?
Clip entries can include recorded sound. Microphone access is used only when you record a new clip inside the app. If you prefer silent uploads, you can select existing media from your library instead of recording a new clip.
How do I report inappropriate content or block another creator?
Open the Creator Entry or Creator Profile and use the in-app options to report the content or mute the creator. Report records help Ovivion review spam, impersonation, harassment, or unsafe posts. Muted creators are moved out of your Notebook until you restore them from the blocked or muted creator list.
Still Need Help?
If you cannot find the answer you need, contact the support team directly and use a clear subject line so the request can be routed faster.
Email: support@ovivion.com
For privacy requests, use Privacy Request - Ovivion. For billing questions, use Billing Review - Ovivion. For moderation questions, use Community Review - Ovivion.